Hungertap

HungerTap Account Deletion Policy

Effective Date: 30 July 2026
Version: 1.01

1. Purpose

This policy explains how users can delete their HungerTap account and how personal data is handled before, during, and after deletion.

2. How to Delete Your Account

Users can delete their account directly within the app by navigating to:

Profile → Settings → Delete Account

Users can delete their account directly within the HungerTap app without contacting customer support.

3. Before Deletion

Before your account enters the deletion process, HungerTap may ask you to re-authenticate to verify that the deletion request is being made by the account owner.

4. Deletion Process

To protect user accounts and prevent unauthorized deletion requests, users are required to re-authenticate before initiating account deletion.

After the deletion request is confirmed:

  • The account enters a Pending Deletion state for a period of 7 days.
  • The user is immediately signed out of all active sessions.
  • During the 7-day recovery period, signing in to the account displays a restoration confirmation screen.
  • Signing in alone does not cancel the deletion request. The account is restored only if the user explicitly confirms that they wish to restore the account and cancel the pending deletion.
  • If the user chooses not to restore the account, or if no confirmation is provided before the recovery period expires, the account proceeds to permanent deletion automatically at the end of the 7-day period.
5. Data Retained During the 7-Day Recovery Period

During the recovery period, personal data is securely retained solely to allow account restoration. The account is unavailable for normal use unless restored.

6. Data Permanently Deleted After 7 Days

After the recovery period, HungerTap permanently deletes or irreversibly anonymizes, as applicable:

  • Profile information
  • Email address
  • Authentication credentials
  • Cart
  • Push notification tokens
  • Active sessions
7. Information That May Be Retained

HungerTap may retain limited information where required by applicable laws and regulatory obligations or for legitimate business purposes, including fraud prevention, dispute resolution, financial recordkeeping, tax compliance, or enforcing legal obligations. This may include:

  • Completed order records
  • Payment transaction references
  • Tax or invoice records
  • Refund records

Where feasible, these records are anonymized so they no longer identify the individual user.

8. Security

Account deletion requests are processed over encrypted connections. Administrative access to retained data is restricted to authorized personnel.

9. Account Restoration

Users may restore their account only during the 7-day recovery period.

If a user signs in while the account is pending deletion, HungerTap displays a restoration confirmation prompt informing the user that the account is scheduled for permanent deletion. The user must explicitly confirm that they wish to restore the account and cancel the pending deletion request.

Restoration is completed only after the user's explicit confirmation. Signing in by itself does not restore the account or cancel the deletion request.

Once the 7-day recovery period has expired, the account deletion process is completed permanently. At that point, the account and associated personal data cannot be restored or recovered.

10. Contact

For questions regarding account deletion or privacy, contact:

Email: [email protected]